I tried NowTV pass, and cancelled it immediately several years ago. I have just found that NowTV has started taking £7.99 a month this year without my authority. I have tried complaining on their form, but they conveniently demand so many questions I cannot complete - the payment started when I was in Mexico. Be very careful as they are clearly devious and after payments without your authority. I will never pay them in the future. They do not return calls about the false payments.
If they read this perhaps I will get a response.
A pound to a penny that this was someone with access to your account - perhaps a logged-in Stick or other device that family or flatmates could access while you were away?
Anything like that possible?
Can you look at My Account/Devices and see if anything new has been added around the relevant date?
To prevent this, go to My Account/Settings & PINs and set a Payment PIN, so it can’t happen again.
NowTV don’t accept prepaid cards.
They have bank details because you can’t open an account without providing credit card or debit card or bank account details, from which NowTV will ensure they can reserve (not take) 10p to show the account is viable.
I stand corrected on bank account; I see from the Help that it must be a credit or debit card only, Visa or MasterCard, or Amex.
I know CaxtonFX and Pockit cards are Visa or MasterCard, but they are not credit or debit cards, as prepaid is a third thing, so I am surprised they work.
Card is checked by trial reserving of 10p. Cards without funds may prove your age, but won’t work to set up a NowTV Account.
NowTV rely on the card to take payments from if there is no voucher in force. Prepayment cards aren’t reliable for this, which is why I am surprised that they are reported to work.
But I guess NowTV don’t need to care; no funds, no fun, as they cut you off, so they will never lose money.