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Anonymous User
Not applicable

Devices being changed without my approval

Hi NowTV Team,

Almost every month in the past three months someone is changing my nowtv devices and now I can’t even use one. Is it possible to add another password to my devices section as I think my brother knows my security question and it’s constantly changing my devices. I want to be the only one to access them or change them.

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@Anonymous User unfortunately any one you have given access to the account can change devices or add/cancel services. To stop them adding services you need a payment pin.  Unfortunately, there's not anything similar in place for devices. All you can do here is to get the devices reset and then change your password and tell them to set up their own account.

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