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Anonymous User
Not applicable

Device

Hi, sorry I'm new to this. I have now tv through my bt account and it would appear I have exceeded my number of device swaps this month. I now can't watch now tv on my mobile phone. It happened accidentally when I was trying to set now tv up on my laptop. I'm a technophobe! Can I be helped in any way as a one off please. Any help would be greatly appreciated. 

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

See if my post on this link below helps.

 

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Resetting-devices/m-p/549870#M12700 

 

I am assuming you have gone into your online My Account under Devices to see if you have any device swaps left this calendar month (you get three device swaps per month).

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3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

See if my post on this link below helps.

 

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Resetting-devices/m-p/549870#M12700 

 

I am assuming you have gone into your online My Account under Devices to see if you have any device swaps left this calendar month (you get three device swaps per month).

Anonymous User
Not applicable

Yes and it would appear my device swaps have been used up. 

Anonymous User
Not applicable

I followed the link, spoke to a fantastic guy called Ranish and its in the process of being sorted. Thank you Nowtv community.