Delivery of the router was delayed a week - compensation?

[Anonymous User]

When completing my NowTV membership and switch from BT, an agent explained that if the router/box was delayed then I'm entitled to compensation for each day without internet access. 

Does anybody know how I can go about getting compensated?

Thank you

[gavs82008]

@Anonymous User 

You need to call the broadband team. 

https://help.nowtv.com/article/auto-compensation

[Anonymous User]

Many thanks @gavs82008 👍