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Uchechukwu
Mentor

‎25-06-2022 20:52

Declined payment

Hello guys 

Please I forgot to fund my bank account registered with NoW tv for monthly deduction,now they tried to deduct it today and it declined. I just realised that now and I have just funded the account. Please what do I do? I will not want them to stop my service or charge me.please help me

 

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎25-06-2022 21:08

@Uchechukwu 

This for TV or broadband?

If it’s for TV use live chat by clicking “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

 

For broadband, call the team in the morning. 
https://help.nowtv.com/get-in-touch/now-broadband-calls/managing-my-payments

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412485
FYI that I do not work for NOW, just a NOW customer trying to help