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Anonymous User
Not applicable

‎21-03-2021 23:36

Death of account holder

Sadly my partner passed away from covid on 03/01/2021 I've tried contacting customer services on a few occasions all I want to do is swap account over to myself can anyone help please.

 

Kind regards 

Andy

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎22-03-2021 7:36

@Anonymous User 

So sorry to hear that to your partner by the way! 

Is it TV or broadband you are wanting to transfer? 

If TV then is should be a matter of changing email address and personal information within the account if you know the login details.

https://www.nowtv.com/gb/account/account-details

As for broadband it would be a call to the support team. Number on the below link.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.

 

FYI that I do not work for NOW, just a NOW customer trying to help
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