cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Customer services hung up on me

Waited on hold for 23 minutes.  Finally it transfers to an agent. The agent has their headset on mute, I say hello a couple of times and they hang up.

 

Tried at other times of day its always 20 mins plus. So to decide to suck it up and wait the 20 minutes only to be hung up on is immensely frustrating. 

 

I'm trying to UPGRADE my broadband and pay this pathetic company MORE money. 

4 REPLIES 4
Anonymous User
Not applicable

Please can you give me the customer services phone number?

RoyB
Legend

@Anonymous User 

 

My Account/Broadband & calls/Moving Home.

 

Thats the right number to call for this, even though you aren’t moving.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Please can you give me the actual phone number you called?

Anonymous User
Not applicable

I can't even find a number to call them ,? And they have been making charges for things that I don't know about on top of my bills, this company is a joke and I will be leaving very soon if they don't sort out the matter, if you have a number can you please give me it