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Sam104
Advocate

Customer services hung up on me

Waited on hold for 23 minutes.  Finally it transfers to an agent. The agent has their headset on mute, I say hello a couple of times and they hang up.

 

Tried at other times of day its always 20 mins plus. So to decide to suck it up and wait the 20 minutes only to be hung up on is immensely frustrating. 

 

I'm trying to UPGRADE my broadband and pay this pathetic company MORE money. 

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4 Replies
Disgruntled2
Advocate

Re: Customer services hung up on me

Please can you give me the customer services phone number?

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RoyB Legend 5
Legend 5

Re: Customer services hung up on me

@Disgruntled2 

 

My Account/Broadband & calls/Moving Home.

 

Thats the right number to call for this, even though you aren’t moving.


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Disgruntled2
Advocate

Re: Customer services hung up on me

Please can you give me the actual phone number you called?

Lesley67
Newbie

Re: Customer services hung up on me

I can't even find a number to call them ,? And they have been making charges for things that I don't know about on top of my bills, this company is a joke and I will be leaving very soon if they don't sort out the matter, if you have a number can you please give me it 

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