Customer service is apalling

[Anonymous User]

I AM VERY ANGRY ABOUT THE HORRENDOUS LACK OF SERVICE FROM NOW TV. I CANNOT FIND MY ACCOUNT HAVENT USED THE SERVICE FOR 6 MONTHS BECAUSE IT WAS USELESS AND HAVE BEEN CHARGED FOR DOING SO THINKING I HAD CANCELLED IT. I NOW CANT FIND THE CORRECT EMAIL OR USER AND HAVE NO WAY TO PREVENT FURTHER CHARGES. 

[gavs82008]

@Anonymous User 

Firstly this is a customer forum, so don't expect a reply from Now TV staff. 

Secondly is this relating to broadband or TV passes?

Just because you don't use a service or watch content means your passes will be cancelled, you have to this yourself by logging in via your email/login details.

There is customer service for Now TV, broadband has a dedicated call center. And TV you have Live Chat. 

Assuming this is relating to TV, you could try speaking to an agent on Live Chat.

https://help.nowtv.com/get-in-touch

1. NOW TV account & payments

2. Cancelling or renewing NOW TV Passes

3. Drop down 'How to get in touch'

4. Live Chat