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Onre
First Poster

Credit card removal

Basically I want to delete my credit card of my now tv can I please get told how to do that or a contact number for now tv pls

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NOW TV Team Chris-D
NOW TV Team

Re: Credit card removal


@Onre wrote:

Basically I want to delete my credit card of my now tv can I please get told how to do that or a contact number for now tv pls


@Onre 

 

Thank you for your request for the removal of your personal information from NOW TV system.
It may help if we explain that we need to retain some information relating to you in order to maintain our records of current and previous customers.
We also need to retain it for legal and regulatory purposes. We can assure you that any information we hold about you is only retained for the above purposes and will be securely deleted when it is no longer required for which it is retained, in line with our retention and destruction policy.
We trust that you can appreciate that currently we are unable to remove all your information as per your request; for the reasons set out above.

We can also confirm that when you deactivate your customer account, we keep hold of your payment information for two years and your personal details for seven years.
For further information about how NOW TV handles your personal data and your rights, please visit the Privacy & Cookies notice available on NOWTV.com

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Alex987
Occasional Poster

Re: Credit card removal

They won't do it. They quote some sort of company policy which I'm not sure is totally legal.

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NOW TV Team Chris-D
NOW TV Team

Re: Credit card removal


@Onre wrote:

Basically I want to delete my credit card of my now tv can I please get told how to do that or a contact number for now tv pls


@Onre 

 

Thank you for your request for the removal of your personal information from NOW TV system.
It may help if we explain that we need to retain some information relating to you in order to maintain our records of current and previous customers.
We also need to retain it for legal and regulatory purposes. We can assure you that any information we hold about you is only retained for the above purposes and will be securely deleted when it is no longer required for which it is retained, in line with our retention and destruction policy.
We trust that you can appreciate that currently we are unable to remove all your information as per your request; for the reasons set out above.

We can also confirm that when you deactivate your customer account, we keep hold of your payment information for two years and your personal details for seven years.
For further information about how NOW TV handles your personal data and your rights, please visit the Privacy & Cookies notice available on NOWTV.com

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Connor131
First Poster

Re: Credit card removal

How do i remove my card details please

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Scruby
First Poster

Re: Credit card removal

As I have read many other users have requested the removal of payment card information, and the response is effectively no, but refer to a data retention policy. I cannot find any link or mention of a retention policy in the terms and conditions agreed on sign up to Nowtv services. Please can a copy of this policy be provided for inspection?

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Rednacz
Occasional Poster

Re: Credit card removal

Lets get to those asholes.


The Information Commissioner’s Office Water Lane, Wycliffe House Wilmslow - Cheshire SK9 5AF Tel. +44 1625 545 745 e-mail: [email removed] Website: https://ico.org.uk

 

Alredy started my complaint process. I hope they like fines as breaking that EU data protection law is quite expensive. 

Daveg2
Occasional Poster

Re: Credit card removal

surely keeping the security number is illegal?

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RoyB Mentor 1
Mentor 1

Re: Credit card removal

@Scruby 

 

The information you want on this can be found, alongside the Terms & Conditions, at the bottom of every NowTV web page, under Privacy & Cookies.

 

But I am unable to find any mention of this in the Terms & Conditions, and I wonder where, if at all, this set of information is brought to customer attention when signing up.

 

If it isn’t, then I think things drop back to default GDPR, but IANAL able to say that this is definitively the case, nor to judge whether what is said there is more or less restrictive than default GDPR.

 

Might be a wise move for NowTV to reference the P&Cs in the T&Cs, though.


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