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AM2
Newbie

Credit card charges

I was given a gift card from my son a few years ago & suddenly from May this year I have been charged £9.99 from my credit card when I don’t use Now TV????

I would like a refund and find out how I have been charged for something I don’t use.

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RoyB
Legend 5
Legend 5

Re: Credit card charges

@AM2 

 

If you have ever logged in to Now on a TV, app or stick, or someone else with your account details has, and you didn’t set a Payment PIN on the account, then anyone using that TV, opening the Now app and selecting to watch a programme, will start the subscription up again.

 

Could this have happened? Four year olds can manage it apparently…

 

Run your old account up again and look under Manage Account/Devices to get a clue to what might be in use.

 

There is more advice here:-

https://help.nowtv.com/article/cancelled-but-still-being-charged

It talks about Cancelled accounts, but it pretty much applies to live Accounts where all you have Cancelled is the passes, as well.


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