16-11-2021 15:00
I was given a gift card from my son a few years ago & suddenly from May this year I have been charged £9.99 from my credit card when I don’t use Now TV????
I would like a refund and find out how I have been charged for something I don’t use.
16-11-2021 22:37
@Anonymous User
If you have ever logged in to Now on a TV, app or stick, or someone else with your account details has, and you didn’t set a Payment PIN on the account, then anyone using that TV, opening the Now app and selecting to watch a programme, will start the subscription up again.
Could this have happened? Four year olds can manage it apparently…
Run your old account up again and look under Manage Account/Devices to get a clue to what might be in use.
There is more advice here:-
https://help.nowtv.com/article/cancelled-but-still-being-charged
It talks about Cancelled accounts, but it pretty much applies to live Accounts where all you have Cancelled is the passes, as well.