cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Newbie

Contacting customer care

We are paying for Super Fibre advertised at 63mbs, guaranteed to 35mbs , but to date have not gotten over 25mbs speeds. I want to be able to discuss this issue with an actual person not some 'bot' which doesn't ask the correct questions. We moved to NowTV from BT, and now wish we hadn't.

 

Can someone from NowTV actually contact us to discuss. Otherwise we will be cancelling and going elsewhere.

 

FYI. I deal with IT all day, so know how to run network and internet speed test.

0 Thanks
Reply
3 Replies
Highlighted
Legend 5
Legend 5

Re: Contacting customer care

@Martin622 

This is a customer forum, so don't be shocked if you don't get a response from Now TV staff. 

 

To speak to the broadband team call the number from the link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

0 Thanks
Reply
Highlighted
Advocate

Re: Contacting customer care

Yeah I know it’s utter f crap ! It’s like they don’t want you to make a payment as well , talk about round the houses just take MAKE AND TAKE A FUKEN PAYMENT 

 

WHERE IS THE CONTACT NUMBER AND WHY MAKE IT SO HARD TO FIND THE NUMBER

 

TALK ABOUT COWERING AWAY 

0 Thanks
Reply
Highlighted
Advocate

Re: Contacting customer care

That was unnecessary, please delete 

0 Thanks
Reply