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Anonymous User
Not applicable

‎03-01-2018 20:10

'Contact us' facility

This appears to have been disabled?

 

I was hoping to contact you regarding a duplicate charge on 30.12.17.  I took out a 24hr sports pass and paid £6.99, but there is a further charge of £7.99 on my account?

 

 

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4 REPLIES 4
schnapps
Legend 5
Legend 5

‎03-01-2018 20:17

Hi @Anonymous User

 

Try this link for live chat.

 

Click on the Anything else drop down arrow to reveal the live chat button.

 

https://help.nowtv.com/get-in-touch/

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Anonymous User
Not applicable

‎03-01-2018 22:05

In response to schnapps's comment

Thanks for this but the link doesn't work at the moment, I'll try tomorrow

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4268
Legend 5
Legend 5

‎03-01-2018 21:59

@Anonymous User that sounds like you have accidentally set up an entertainment pass. If you go to your passes and scroll down there is the option to query payments.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
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Anonymous User
Not applicable

‎03-01-2018 22:04

In response to 4268's comment

Thanks for your reply, but there's no record of an entertainment pass on the payments screen

0