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Anonymous User
Not applicable

Confusing Sign Up. Have I subscribed to something or not?

Hi All.

 

I signed up for Now Broadband last week and received a few emails asking me to complete my account, set password etc. which I logged in and did.

 

However the last email I received said Congratulations you're all set to watch TV, Movies bla bla bla.


At no time did I sign up to any TV subscription.

 

When I log in to my account and go to bills and payments it shows TV payment method and Broadband Payment Method. 

 

But under NOW membership it just shows

 

Cinema - Start Trial

Entertainment - Start Trial

Sports Month - Add Membership

Sports Day - Add Membership

Hayu

Boost

 

If I search cancel it takes me to the same page!

 

Have I signed up for TV or not?

4 REPLIES 4
redchiz1
Champion 2

Perhaps you had an offer which included TV? Your best bet is to get in touch with customer services, call 0330 041 2518 to clarify. 

KDub
Newbie

Hello, I had the same think. How did you solve the problem?

I also did not intend to subscribe to TV either, but it was there automatically.

Thanks for your reply in advance

redchiz1
Champion 2

The last post here was over a year ago. If you have got unwanted TV subscriptions as a result of signing up to NOW broadband then call the number above. If it's something else, please let us know. 

gavs82008
Legend 5
Legend 5

@KDub 

Replied to the thread you started.
https://community.nowtv.com/t5/Account-Billing/Cancel-my-payement-method-for-TV-Subscription/td-p/61...

FYI that I do not work for NOW, just a NOW customer trying to help