Complaints

[Scotty1_]

I was a new customer but the package which I selected was charged at full price and not the special offer price. I called and was told broadband only. So as the whole set up is poor I cancelled my contact.  I have tried live chat but all I get is a robot.  I paid £5 for router and £9.99 for TV which I cannot use as I have no broadband and no signal on my phone so I would like my £9.99 refunded as the whole not talking to people is ridiculous!

[redchiz1]

For broadband complaints you need to call 0800 759 1213.

[gavs82008 · Accepted solution]

@Scotty1_ 

Sounds like you hit “get help quicker” which is NOT live chat, that is just a bot which provides default questions. However as mentioned by @redchiz1  live chat is for TV and you need to call the team using the number provided by @redchiz1 

[Scotty1_]

I have called and spoken to an advisor and also had an email to confirm my refund but nothing.

[gavs82008]

@Scotty1_ 

Keep chasing until you get the refund.