29-10-2022 10:14
I was a new customer but the package which I selected was charged at full price and not the special offer price. I called and was told broadband only. So as the whole set up is poor I cancelled my contact. I have tried live chat but all I get is a robot. I paid £5 for router and £9.99 for TV which I cannot use as I have no broadband and no signal on my phone so I would like my £9.99 refunded as the whole not talking to people is ridiculous!
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29-10-2022 13:19 - edited 29-10-2022 13:19
@Anonymous User
Sounds like you hit “get help quicker” which is NOT live chat, that is just a bot which provides default questions. However as mentioned by @redchiz1 live chat is for TV and you need to call the team using the number provided by @redchiz1
29-10-2022 13:19 - edited 29-10-2022 13:19
@Anonymous User
Sounds like you hit “get help quicker” which is NOT live chat, that is just a bot which provides default questions. However as mentioned by @redchiz1 live chat is for TV and you need to call the team using the number provided by @redchiz1
25-11-2022 14:27
I have called and spoken to an advisor and also had an email to confirm my refund but nothing.
25-11-2022 14:34
@Anonymous User
Keep chasing until you get the refund.