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Complaint

My complaint is that I signed up for a 7day free trial and I cancelled on day 8 .. but I was charged 2 sets of £9.99

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gavs82008
Legend 5
Legend 5

Re: Complaint

@SandraAshworth 

Did you get a cancellation email?

 

Head onto Live chat and explain the situation, just make sure to click "chat online".

https://help.nowtv.com/article/how-to-submit-a-complaint


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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