Complaint!!!!

[Mojo23]

I have tried using the complaint Function however it just keeps on saying something is wrong and not sending my message.

My complaint is the following I I’ve been unexpectedly charged for the cinema pass. I had a look at my devices and could see no activity at the time also purchase so I’m confused as to why I was charged can I be refunded and can this be investigated?

[schnapps]

Hi @Mojo23 

If you are trying to send NOW a message using the web form, then maybe try a different internet browser or use this email address in the screen shot below.

Also, have you got a Payment Pin setup on your Account ?

Looking at the device activity can only tell you when somebody has watched something on the playback devices on your list and doesn't show if anybody such has a family member for example has accidentally bought a Membership Pass off the device they was using.