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Mojo23
Advocate

Complaint!!!!

I have tried using the complaint Function however it just keeps on saying something is wrong and not sending my message.

 

My complaint is the following I I’ve been unexpectedly charged for the cinema pass. I had a look at my devices and could see no activity at the time also purchase so I’m confused as to why I was charged can I be refunded and can this be investigated?

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schnapps
Legend 5
Legend 5

Re: Complaint!!!!

Hi @Mojo23 

 

If you are trying to send NOW a message using the web form, then maybe try a different internet browser or use this email address in the screen shot below.

 

Also, have you got a Payment Pin setup on your Account ?

 

Looking at the device activity can only tell you when somebody has watched something on the playback devices on your list and doesn't show if anybody such has a family member for example has accidentally bought a Membership Pass off the device they was using.

 

youdoodle-2020-05-11T14-12-50Z.jpg

 

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