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Anonymous User
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Cinema pass added but wasnt requested

Hi a cinema pass was added 3 days ago and I've been billed 9.99. When I had the email 3 days ago I assumed it was a free month as I didn't request it. How can I cancel it and get my money back. Thanks

Andrew rees

1 ACCEPTED SOLUTION
Tony-D
NOW Team Member
NOW Team Member


@Anonymous User wrote:

Hi a cinema pass was added 3 days ago and I've been billed 9.99. When I had the email 3 days ago I assumed it was a free month as I didn't request it. How can I cancel it and get my money back. Thanks

Andrew rees


Hi @Anonymous User I will send you an email now.

View solution in original post

1 REPLY 1
Tony-D
NOW Team Member
NOW Team Member


@Anonymous User wrote:

Hi a cinema pass was added 3 days ago and I've been billed 9.99. When I had the email 3 days ago I assumed it was a free month as I didn't request it. How can I cancel it and get my money back. Thanks

Andrew rees


Hi @Anonymous User I will send you an email now.