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Anonymous User
Not applicable

‎15-12-2022 8:16

Charging me unknowingly for months

I’ve been being charged for months unaware and when I have to try and cancel membership I can’t where I even have one to cancel. On top of the at there’s easy to speak to anyone making it even HARDER to cancel in my opinion purposely!!! I want refunding for my charges right away

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3 REPLIES 3
gavs82008
Legend 5
Legend 5

‎15-12-2022 9:21

@Anonymous User 

Where did you take out the membership? If it was not on the website you will need to contact the app store such as Apple/Amazon. 

FYI that I do not work for NOW, just a NOW customer trying to help
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Anonymous User
Not applicable

‎15-12-2022 13:33

In response to gavs82008's comment
Thanks it was on the website
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gavs82008
Legend 5
Legend 5

‎15-12-2022 13:41

In response to Anonymous User's comment

@Anonymous User 

It should be managed within the membership section of the site. 
https://www.nowtv.com/gb/account/membership

Unless you might have a duplicated account with the same payment details. See this link.
https://help.nowtv.com/article/find-an-account

FYI that I do not work for NOW, just a NOW customer trying to help
0