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Anonymous User
Not applicable


I have been charged a boost package that I have not signed up to. Refund me immediately. 

2 Replies

@Anonymous User 




We’re just customers like you - we didn’t get your money, so we haven’t got it to refund to you 😢


Talk to Live Chat, maybe.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.
Elite 3

@Anonymous User this is a customer to customer forum so any demand for a refund is misplaced and no one from Now will see it.


Use the below link for live chat and politely make a request with them.