Charges

[Teigan1]

I have been charged for months on end with no membership. 
I have tried to cancel for some time now and unable to contact anyone. 
Every month, NOW takes out X amounts. 
I do not have NOW tv. 
And my bank is unable to block thsi as it’s not a standing order.

I am needing refund for +++ amounts.  

Any help if grateful. 

[gavs82008]

@Teigan1 

Use this link to determine if you have duplicate accounts with the same payment details.
https://help.nowtv.com/article/find-an-account

On your current account be safe and put a payment PIN on it, that way nothing can be started without your say so.
https://help.nowtv.com/article/change-pin-settings

If you did a search on the forum there are beyond endless threads with ways to get in touch with NOW staff. 

Jump onto live chat and speak with staff. Make sure to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

Or email support using the address in the below picture.

If you do have a duplicate account, use this email to get that account closed.