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Anonymous User
Not applicable

Charges

Why am I being charged £3 or 3.99? It says as the reference billing help. But I actually haven’t had any help

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Anonymous User 

Below is the best way for getting in touch (Live chat for speaking with Now TV directly)

 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

You can try filling out the below form.

https://account.nowtv.com/payments/query/incorrect-charge

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

6 REPLIES 6
gavs82008
Legend 5
Legend 5

@Anonymous User 

Below is the best way for getting in touch (Live chat for speaking with Now TV directly)

 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

You can try filling out the below form.

https://account.nowtv.com/payments/query/incorrect-charge

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

@Anonymous User 

 

 

Hello Lauren, this sounds like you have taken either a kids pass or a HAYU pass on a free trial and it has auto-renewed without cancelling. To check this in detail visit our live chat linked above. 

Anonymous User
Not applicable

I’m having same problem! And now tv help and customer service pages are just going blank! Help! 

gavs82008
Legend 5
Legend 5

@Anonymous User 

If you use the links in my post you will get to Live chat. 

FYI that I do not work for NOW, just a NOW customer trying to help
Roc
Newbie

I've been charged 34.99 instead of 26 but no way to get in touch👎

gavs82008
Legend 5
Legend 5

@Roc 

Yes there is. Use the method in the solution which is my post.

FYI that I do not work for NOW, just a NOW customer trying to help