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Newbie

Charges phone

Hello,
Would you kindly look at my phone charges. I have been charged for a number of calls from to my mobile and to my wife’s mobile. All on the same day for just a few seconds.
Would you kindly refund this amount back to my account. Kind regards, Kevin
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Legend 5
Legend 5

Re: Charges phone

Hi @Kevinp9612 

 

My understanding is that if you phone from your landline and have NowTV Broadband with the  Anytime Telephone package, then if it's a UK mobile number and the call is less than one hour then it should be free.

 

Don't know if there is any caveats to this policy, maybe have a read of this linked help article to see if your calls was outside the Anytime bracket that doesn't apply.

 

https://help.nowtv.com/article/how-much-do-calls-cost

 

Anyway your best option would to give the NowTV Broadband Team a call for further clarification and to discuss a possible refund.

 

You will find their telephone number under My Account > Orders & Appointments whilst signed in on here and click the drop down arrow below your live date when on the Orders & Appointments page.

 

Hope you get it resolved.

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