Hi @Anonymous User
My understanding is that if you phone from your landline and have NowTV Broadband with the Anytime Telephone package, then if it's a UK mobile number and the call is less than one hour then it should be free.
Don't know if there is any caveats to this policy, maybe have a read of this linked help article to see if your calls was outside the Anytime bracket that doesn't apply.
https://help.nowtv.com/article/how-much-do-calls-cost
Anyway your best option would to give the NowTV Broadband Team a call for further clarification and to discuss a possible refund.
You will find their telephone number under My Account > Orders & Appointments whilst signed in on here and click the drop down arrow below your live date when on the Orders & Appointments page.
Hope you get it resolved.
