Charged

[Sarah3]

I was charged for wifi when the engineers hadn't even been to the building and I did not have the actual box until days later. I'm paying for a service I did not have yet.

[gavs82008]

@Sarah3 

You weren’t charged for wifi, you were charged for the broadband connection.

Call the broadband team to get it sorted out. See link below for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1