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Anonymous User
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Charged twice ?!

I cancelled my account and my passes on November 10th and got charged correctly then I got charged again today after having my pass cancelled for 3 weeks.  Can yous email me about this please. Thanks 

2 REPLIES 2
Anonymous User
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When you cancelled you should have got an email confirming did you get this? Also on your account page pases a message saying cancelled with a date you can watch too? Also if you did not click through all the questions etc when you cancelled you would remain subscribed. 

Anonymous User
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Yes I got the email saying I had cancelled and yes on my passes it says I can watch until the 10th December. I went through all the questions when cancelling but still got charged off my card.