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AVEC81
Newbie

Charged twice in error

Hi,

 

I've been charged £9.99 twice in error on the 3rd Jan, for the entertainment and cinema packages, despite only signing up to the entertainment package.

 

Please could someone investigate?

 

Many thanks

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schnapps
Legend 5
Legend 5

Re: Charged twice in error

Hi @AVEC81 

 

This is a customer to customer Community Forum and any account related matters you need to get in touch with NOW live chat when it comes to TV Membership queries and refunds.

 

Use the green chat online button from this link page below to reach out to NOW live chat.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

 

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