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Anonymous User
Not applicable

‎30-01-2020 21:27

Charged on 2 cards, different amounts for same package

Hi

 

Can anyone help with me being charged twice, money taken from 2 different bank accounts, and different amounts. I set up new passes in dec and cancelled my last one, a black friday 2018 offer, but the money is coming out a bank account that has never been used to purchase anything from now tv.

Is this fraud? It certainly feels dodgy. Has anyone else experienced this double billing?

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2 REPLIES 2
Anonymous User
Not applicable

‎12-02-2020 12:10

ve been charged twice and have no idea how to contact NOW TV as its really water tight! any gem of wisdom to help?

Thankyou

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Anonymous User
Not applicable

‎14-02-2020 10:35

In response to Anonymous User's comment

@Anonymous User @Anonymous User 

 

Hello We would suggest to pop over to live chat where they deal with account related matters and ask them to cancel the pass or passes in question and also ask them for a refund. 
 
To reach live chat open the link below and click on the small blue arrow directly underneath How to Get in Touch to reveal the green chat button to click on.
 
https://help.nowtv.com/gb/get-in-touch/now-tv-passes/cancelling-or-renewing-now-tv-passes

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