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Maddie
Advocate

‎27-04-2023 9:50

Charged money don’t know why!

Hi everyone. I’ve never posted on here but I’m stressed ! 
I’ve been charged overall £60 by [email removed].   It’s all via paypal.

I was charged £12 on 26th December 

£6 on 26th February

£6 on 28th Febuary

£6 on 26th march

£6 on 27th march

£6 on 26th april

£6 on 27th april

payment says it’s sky uk limited??? I have no clue what this is can’t see a subscription I’ve made I’m worried! I’m a student and this £12 a month is huge to me and why is it coming out in two lots a month 

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1 REPLY 1
RoyB
Legend

‎27-04-2023 22:42

@Maddie 

I expect those are one payment for Now Entertainment and one for Now Cinema, recurring monthly.

Does that ring any bells?

Either way, you need to contact Now via Live Chat after 8 am tomorrow, and get this sorted out:-

Chat online

Avoid ‘Get Help Quickly’ on this screen. This leads to the Nowbot, an AI bot that might well assist you in navigating the Help; but if you need to talk to Live Chat, you have already gone beyond that, and all the Nowbot can bring you is frustration.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.