Charged for what exactly?

[Anonymous User]

Why have I been charged £3 for billinghelp that I’ve never used or even know what it is??? Not happy

[Mark_Weinreb]

@Anonymous User £3 sounds like the charge for a boost pass. You should see it in your passes list. Billing help is just how most NowTV charges are shown.

[Anonymous User]

I never request a boost, please reimburse me immediately!!!

[gavs82008 · Accepted solution]

@Anonymous User 

Considering this is a customer forum replying and asking a fellow customer for a refund is almost pointless.

There is a form you can fill out for "incorrect charge".

https://account.nowtv.com/payments/query/incorrect-charge

That being said, the below link will point you in the direction for Live chat. 

https://help.nowtv.com/article/how-to-submit-a-complaint

Makes sure to click "chat to an advisor"

[Anonymous User]

Me too and can’t find any way of contacting customer service. NowTV officially crap at helping customers. I’ve been charged £57 for an account that was closed Months and months ago and how can’t get any help but an automated bot that sends me round and round in a loop 

[gavs82008]

@Anonymous User 

You can’t find anyway of contact Now TV......didn’t you read any comments in this thread at all?

The reason I ask as I provided several links to assist on just your issue

[Anonymous User]

Sorry I meant by phone I have tried every link that you have posted and still waiting on a response

[gavs82008]

@Anonymous User  

The final link on my post is for live chat so you speak directly to Now TV staff.

For TV passes there is no customer service number, the only number Now TV provide is for broadband 

[gavs82008]

@Anonymous User 

You can drop Now TV an email on the below address