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Anonymous User
Not applicable

Charged for sky sports pass when haven't signed up for it

We've just been charged for a month of sky sports when we only paid for the one off monthly pass last month, never signed up for it to be a regular payment - there isn't even any sports on tv at the moment anyway!

1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Did you cancel the one month sports pass if so did you receive any email confirmation ?

 

With any NowTV one month type passes they will keep auto renewing each month until you cancel them (which is part of the T&C's when you bought the pass).

 

When you go to My Account > Passes & Vouchers on here does it still show the pass running ?

 

If so cancel it by following all steps on screen (approx four steps until you see cancelled next to the pass).

 

Under the Passes & Vouchers page there should be a FAQ saying "i think i have been charged incorrectly - what should i do".

 

Where if you click on the black arrow next to the FAQ sub heading the screen page should expand and there is a request link form that you can send to NowTV.