30-03-2020 13:53
We've just been charged for a month of sky sports when we only paid for the one off monthly pass last month, never signed up for it to be a regular payment - there isn't even any sports on tv at the moment anyway!
30-03-2020 14:03
Hi @Anonymous User
Did you cancel the one month sports pass if so did you receive any email confirmation ?
With any NowTV one month type passes they will keep auto renewing each month until you cancel them (which is part of the T&C's when you bought the pass).
When you go to My Account > Passes & Vouchers on here does it still show the pass running ?
If so cancel it by following all steps on screen (approx four steps until you see cancelled next to the pass).
Under the Passes & Vouchers page there should be a FAQ saying "i think i have been charged incorrectly - what should i do".
Where if you click on the black arrow next to the FAQ sub heading the screen page should expand and there is a request link form that you can send to NowTV.