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Burd
Newbie

Charged for boost

I've just had a message saying I've been charged for boost. My plan ended and 2 days later I'm being charged for boost. I've never asked for boost or used it before.

I tried talking to the refund bot thing and it's just a broken link.

4 REPLIES 4
redchiz1
Champion 2

A lot of NOW TV memberships come with the Boost free for a set period, after which it becomes chargeable.

If you want to discuss this with the support team click here and then on the green Chat online button near the top of the page. 

gavs82008
Legend 5
Legend 5

@Burd 

As mentioned by @redchiz1  all membership deals on the NOW offers section of the site come with a 7 day free trial of boost then £5 unless cancelled. Which is clearly stated.

https://www.nowtv.com/choose-your-entertainment-membership

DAF87E6F-3A6B-4D41-9D9B-7854AD04ACD7.png

For any chance of a refund you need to use the method provided by @redchiz1 to speak with staff.

FYI that I do not work for NOW, just a NOW customer trying to help
redchiz1
Champion 2

@gavs82008 Sometimes they come with a month free, which is why I wasn't specific about the period. 

gavs82008
Legend 5
Legend 5

@redchiz1 

Very true. 
For those taking up the most recent website offers I still felt it was right to provide the screenshot. Just happened to state 7 day free trial.

FYI that I do not work for NOW, just a NOW customer trying to help