23-06-2020 1:18
So I’ve just had two transactions of £33.99 each, for a sky sports month pass.
1.) why on earth have I been charged twice?
2.) I never actually authorised or applied for this pass as I have 0 interest in sport, and neither does anybody using my account.
23-06-2020 8:16
@Anonymous User only other customers here so there's no way to know why and answer your questions. You can email
customerservices @ nowtv.com (ensuring no spaces)
In the mean time, ensure a payment pin is applied to your account so no one can order further passes.
23-06-2020 9:39
Hi, this has happened to me too. I messaged them about it yesterday but no response yet. Have they refunded that money back to you?
23-06-2020 21:21
@Anonymous User @Anonymous User
Both, fill this form out on the link below
https://account.nowtv.com/payments/query/incorrect-charge
24-06-2020 11:46
I have been charged,how can I get a refund. There is no number to call
24-06-2020 13:46
@Anonymous User
Use the form in the link above your post!
There is no contact number for TV passes, only broadband.
24-06-2020 14:24
Hi, I managed to get in contact with them via live chat and they sorted a refund out.