Charged for Movie Pass I did not order

[Anonymous User]

I have recived an email which says

Congratulations, you've just got your hands on a Sky Cinema Month Pass. A whole world of movie awesomeness is ready and waiting for you.

 Ongoing payments are £9.99 a month.

Order Reference: 451M90682658

Order Date: 27-Feb-2018 Today's Payment: GBP 9.99

BUT I did not order this

  What can yo do to help

[ukbobboy · Accepted solution]

@Anonymous User

Hi F

The best thing for you to do is contact Now TV's help chat and cancel this piece of "nonsense" and if they've taken any money ask for a refund.

https://help.nowtv.com/get-in-touch

UK Bob

[Anonymous User]

Thanks I contacted "live chat" which took 30 minutes to sort out.

The £9.99 has now been refunded and and renewal cancelled.

I or a member of my household (evrn though I live alone) was still being blamed and NOW refused to accept any responsibility.

Still, it's sorted now