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Dinesh_Sirigiri
Advocate

Charged for Anytime calls which was free in the package

When I placed Now TV Broadband order on 30-Nov, Anytime calls was part was free in the offer for a duration of my 12 months contract. After I got my network up and running, I was charged for Anytime calls. Did anyone face this issue?

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gavs82008
Legend 5
Legend 5

Re: Charged for Anytime calls which was free in the package

@Dinesh_Sirigiri 

Best to give the broadband team a call. Number on link below 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Give us a call on 08007591213 to speak directly to a NOW TV advisor

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gavs82008
Legend 5
Legend 5

Re: Charged for Anytime calls which was free in the package

@Dinesh_Sirigiri 

Best to give the broadband team a call. Number on link below 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Give us a call on 08007591213 to speak directly to a NOW TV advisor

View solution in original post

ChrisG
Mentor

Re: Charged for Anytime calls which was free in the package

Hi Dinesh,
I had a very similar experience after signing up 16/11/2020. I raised the matter with NOW customer services, who then switched me to free Anytime calls, however they have refused to refund for all the previous charges which have amounted to over £160, fortunately I took a screenshot of the offer at the time and their confirmation email does say my monthly call charges will be £0.00, so I have a strong case. Weirdly my regular monthly charge was not regular, it has been changing. They said there is nothing they can do to refund me so I will take the it to the independent arbitrator. Did you fully recover all of your call charges? 

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