Charged but not watchable

[Anonymous User]

I have been charge for sport and movies but it won’t let me watch any of them and it just gives me the option to “buy” again. Any ideas? Thanks. 

[Saint1976]

@Anonymous User what device are you using? Are you logged into your account on the device?

[Anonymous User]

Yes have checked all the logins. It’s across all devices. It doesn’t even show as added to my membership.

[Saint1976]

@Anonymous User do you have more than one account? 

https://help.nowtv.com/article/find-an-account

[Anonymous User]

I’ve only ever had the same account. This is why I’m puzzled. I’ve never had this problem before

[gavs82008]

@Anonymous User 

To follow-up from @Saint1976 it is very possible that another account has been created with the same payment details, which is why @Saint1976 had asked. Did you check this link? 

What does it indicate?

[Anonymous User]

I did yes, Thankyou. I have spoken via live chat. The pending payment will be returned to so I have to repurchase. Thanks for your help today 😊

[gavs82008]

@Anonymous User 

Excellent, glad they got it sorted. Did you ask for that other account to be closed?