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Anonymous User
Not applicable

Charged but Sports Membership not Added to Account

Hi,

I recently tried to add the sports package to my Now TV, was charged £25 but the membership wasn’t added - just keep getting an error on the account page.

 

How do you contact support? Their chat bit just goes round in circles and it appears there is no way to talk to a person?!!!

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Anonymous User 

When you go to payments in your account does it show the £25 for your sports?

https://www.nowtv.com/gb/account/payments

Check this link invade another account has accidentally been created.

https://help.nowtv.com/article/find-an-account

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Hi Gav,

Thanks. I decided to purchase the sports membership again and briefly had two £25 charges. One now says failed and was just refunded and the other is now working.

I suspect this has something to do with email vs username as when I signed up years ago I used a username, now it asks for email address but I still sign in with a username. 

All resolved now thanks, though I think the chat bot is a really poor and frustrating user experience as it’s impossible to find a path to human support.

RoyB
Legend

@Anonymous User 

It’s not impossible, it’s just hard.

To avoid the NowBot, never choose ‘Get Help Quickly’.

Use this instead:-

https://help.nowtv.com/article/how-to-contact-now

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.