03-11-2020 22:04
I purchased the free trial for the entertainment pass.
Cancelled before expiry.
Got an email confirming cancellation.
Next thing I am charged 11.99 for the Sky Cinema Month pass, and when I go to cancel this and complain looks like I've also been signed up to the Boost. I did not sign up for any of these. And i did NOT receive a confirmation email about either of these. I cancelled straight away.
I would like to get a refund for my 11.99 that was taken out of my account without my permission or knowledge.
Whats the best way to do this quickly.
thanks
04-11-2020 14:38
@Anonymous User
Below is the link for Live chat.
https://help.nowtv.com/article/how-to-submit-a-complaint
Select 'chat to an advisor'
If you don't want to deal with Live chat you can fill this form out.
https://help.nowtv.com/complaints/tv