cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Charged after cancelling

I purchased the free trial for the entertainment pass.

Cancelled before expiry.

Got an email confirming cancellation.

 

Next thing I am charged 11.99 for the Sky Cinema Month pass, and when I go to cancel this and complain looks like I've also been signed up to the Boost. I did not sign up for any of these. And i did NOT receive a confirmation email about either of these. I cancelled straight away.

 

I would like to get a refund for my 11.99 that was taken out of my account without my permission or knowledge.

 

Whats the best way to do this quickly. 

 

thanks

Labels (2)
0 Thanks
Reply
1 Reply
gavs82008
Legend 5
Legend 5

Re: Charged after cancelling

@Anonymous User 

Below is the link for Live chat. 

https://help.nowtv.com/article/how-to-submit-a-complaint

Select 'chat to an advisor'

 

If you don't want to deal with Live chat you can fill this form out.

https://help.nowtv.com/complaints/tv


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
0 Thanks
Reply