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Anonymous User
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Charged after cancelling

I purchased the free trial for the entertainment pass.

Cancelled before expiry.

Got an email confirming cancellation.


Next thing I am charged 11.99 for the Sky Cinema Month pass, and when I go to cancel this and complain looks like I've also been signed up to the Boost. I did not sign up for any of these. And i did NOT receive a confirmation email about either of these. I cancelled straight away.


I would like to get a refund for my 11.99 that was taken out of my account without my permission or knowledge.


Whats the best way to do this quickly. 



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Legend 5
Legend 5

Re: Charged after cancelling

@Anonymous User 

Below is the link for Live chat.

Select 'chat to an advisor'


If you don't want to deal with Live chat you can fill this form out.

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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