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Jessie42
Newbie
‎03-04-2022 16:16

Charged after cancelling subscription

I was charged £9.99 this morning for a membership I cancelled last month. No one else is using my account and it is not another account. Please could a member of the customer services team rectify this issue because I cant find a way to contact you. 

I would like to be refunded for this transaction as I have no intention of using the service and I had already cancelled it.

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1 Reply
gavs82008
Legend 5
Legend 5
‎03-04-2022 17:03

@Jessie42 

Are both payments for the same membership?

What do you have as recent and up coming payments?

https://www.nowtv.com/gb/account/payments

No-one from NOW will contact you about refunds, this will have be be off your own back with staff directly. 
Go to live chat by clicking “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
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