Showing results for 
Search instead for 
Did you mean: 

Charged Twice for sports day pass but getting error ppl_4004

Ordered the sports day pass I’ve been charged £11.99 twice via itunes and can see it on my card bill but the app gives me error code purchase can’t be completed. 

How can I get a refund 

2 Replies
Legend 5
Legend 5


By going onto live chat and speak with staff who should be able to sort it for you. Just make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.

FYI that I do not work for NOW, just a NOW customer trying to help


If you are subscribing via iTunes, then you can’t manage the membership via the Now app.

Is this what you were trying to do?

Have you checked that you are using the correct account sign-on details in both cases?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.