22-08-2022 21:00
Ordered the sports day pass I’ve been charged £11.99 twice via itunes and can see it on my card bill but the app gives me error code purchase can’t be completed.
How can I get a refund
22-08-2022 21:26
@Anonymous User
By going onto live chat and speak with staff who should be able to sort it for you. Just make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
25-08-2022 9:08
@Anonymous User
If you are subscribing via iTunes, then you can’t manage the membership via the Now app.
Is this what you were trying to do?
Have you checked that you are using the correct account sign-on details in both cases?