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Lady_Byron
Mentor

Charged Twice for NowTV Cinema Pass

Hello,

 

I have 2 NowTV passes (streaming stick not broadband) NowTV Cinema Pass and NowTV Entertainment Pass. 

The issue is with the NowTV Cinema Pass.

 

On my Account and Previous Billing statement I have already paid for this pass on 17th December 2020 (confirmed). Yet NowTV is saying I still owe £11.99 for this same pass from 20th December 2020.

 

Why am I being double charged days apart?

How can this be resolved? The pass is still working today on 29/12/2020.

 

Many thanks,

 

Lady_Byron

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kerryj1234
Occasional Poster

Re: Charged Twice for NowTV Cinema Pass

Get in touch with your bank, they put a block on the account, but if you continue to use NOW TV you will need to create another account to activate it again, I wont be using them again, I think this company are stealing big time and getting away with it, no help on how to cancel your details not just your pass, but your details and your card details, its illegal for them to keep them!! 

 

Good luck.

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gavs82008
Legend 5
Legend 5

Re: Charged Twice for NowTV Cinema Pass

@Lady_Byron 

There are 3 methods of getting in touch with Now TV. What I would do in the first instance is use this link to make sure you only have the 1 account with your payment details. 

https://help.nowtv.com/article/find-an-account

 

First is Live chat. 

https://help.nowtv.com/article/how-to-submit-a-complaint

Just make sure to click "chat online" within the green box

 

Second is filling out a complaints form.

https://help.nowtv.com/complaints/tv

 

Third, is to send an email to the address in the below picture.

Now TV Customer Services Email.jpg


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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kerryj1234
Occasional Poster

Re: Charged Twice for NowTV Cinema Pass

Get in touch with your bank, they put a block on the account, but if you continue to use NOW TV you will need to create another account to activate it again, I wont be using them again, I think this company are stealing big time and getting away with it, no help on how to cancel your details not just your pass, but your details and your card details, its illegal for them to keep them!! 

 

Good luck.

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kerryj1234
Occasional Poster

Re: Charged Twice for NowTV Cinema Pass

Also Cancel your passes before they steal any more from your bank xx

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gavs82008
Legend 5
Legend 5

Re: Charged Twice for NowTV Cinema Pass

@kerryj1234 

So you say you want to close your account completely.

Use this link provided by another customer just like me.

https://community.nowtv.com/t5/Off-Topic-Chat/Leaving/m-p/497911/highlight/true#M14310


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Lady_Byron
Mentor

Re: Charged Twice for NowTV Cinema Pass

@gavs82008 

Thank you for your response and suggestions.

I have put in my correct details three times into Account Finder and each time result is “Something Went Wrong”.

gavs82008
Legend 5
Legend 5

Re: Charged Twice for NowTV Cinema Pass

@Lady_Byron 

Sorry to hear that. Have you tried another web browser? 

My iPhone safari works just fine with the link. Hopefully you can get it sorted! 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Lady_Byron
Mentor

Re: Charged Twice for NowTV Cinema Pass

Hello @gavs82008 

 

Thanks for your help, my query was resolved through chat line.

Andy5
Advocate

Re: Charged Twice for NowTV Cinema Pass

I had Sports membership for a few months and then I cancelled it. However NowTV went ahead and started charging for entertainment package without my approval. Lost a lot of trust.

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