21-02-2022 13:10
I signed up for movie pack for £9.99. After the trial period is over it charged me £9.99 but when I go to watch something it says choose a membership. Who do I talk to fix this?
21-02-2022 13:37
@Anonymous User
What content are you trying to watch?
Does it have a banner for "Peacock"? If so then you need the entertainment membership.
Did you sign up via an Apple device?
21-02-2022 14:33
21-02-2022 15:35
@Anonymous User
This issue sounds familiar and can't for the life of me find any other threads to see what the resolution was.
Probably best to jump onto live chat using the method in my signature below. Hopefully staff can sort you out.