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hairymatt
Mentor

Charged 3 times for kids package

On 13th February I have 3 charges for £3.99 on my bank statement for the Kids pass that I took out.

 

I tried going through the bot (which does not appear to be fit for purpose) which sent me round in an endless loop of not having the correct option available.

 

I then found the complaints form and after filling it in TWICE it errored and would not submit.

 

So I now find myself on here to see if anyone can help! 😞

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gavs82008
Legend 5
Legend 5

Re: Charged 3 times for kids package

@hairymatt 

So the bot is very different to Live chat. This link will take you to where you can speak to a member of staff.

Just make sure to click "chat online" within the green box. 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

There is also an send an email to customer service, address is in the below picture. 

Now TV customer service.jpeg

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2 Replies
gavs82008
Legend 5
Legend 5

Re: Charged 3 times for kids package

@hairymatt 

So the bot is very different to Live chat. This link will take you to where you can speak to a member of staff.

Just make sure to click "chat online" within the green box. 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

There is also an send an email to customer service, address is in the below picture. 

Now TV customer service.jpeg

View solution in original post

hairymatt
Mentor

Re: Charged 3 times for kids package

Thanks @gavs82008