15-02-2021 10:09
On 13th February I have 3 charges for £3.99 on my bank statement for the Kids pass that I took out.
I tried going through the bot (which does not appear to be fit for purpose) which sent me round in an endless loop of not having the correct option available.
I then found the complaints form and after filling it in TWICE it errored and would not submit.
So I now find myself on here to see if anyone can help! 😞
Solved! Go to Solution.
15-02-2021 10:12
@Anonymous User
So the bot is very different to Live chat. This link will take you to where you can speak to a member of staff.
Just make sure to click "chat online" within the green box.
https://help.nowtv.com/article/how-to-submit-a-complaint
There is also an send an email to customer service, address is in the below picture.
15-02-2021 10:12
@Anonymous User
So the bot is very different to Live chat. This link will take you to where you can speak to a member of staff.
Just make sure to click "chat online" within the green box.
https://help.nowtv.com/article/how-to-submit-a-complaint
There is also an send an email to customer service, address is in the below picture.
15-02-2021 10:15
Thanks @gavs82008