Charged 3 times for kids package

[hairymatt]

On 13th February I have 3 charges for £3.99 on my bank statement for the Kids pass that I took out.

I tried going through the bot (which does not appear to be fit for purpose) which sent me round in an endless loop of not having the correct option available.

I then found the complaints form and after filling it in TWICE it errored and would not submit.

So I now find myself on here to see if anyone can help! 😞

[gavs82008 · Accepted solution]

@hairymatt 

So the bot is very different to Live chat. This link will take you to where you can speak to a member of staff.

Just make sure to click "chat online" within the green box. 

https://help.nowtv.com/article/how-to-submit-a-complaint

There is also an send an email to customer service, address is in the below picture. 

 

[hairymatt]

Thanks @gavs82008