Charge

[chelsearae]

I have been charged £5 for boost and I have cancelled it how can I get a refund? Online chat isn’t helpful 

[RoyB]

@chelsearae 

When you Cancel something, what you are really cancelling is any further months of that service, so the month of Boost you have just paid for will continue until the end of that month.

And therefore no refund is applicable.

Or do you think there was some malarkey on Now’s part that stiffed you with a Boost payment that, even after reading all the small print, you think you shouldn’t have been charged for?

[gavs82008]

@chelsearae 

To follow-up from @RoyB  did you take out a free trial for Boost and forgot to cancel before the trial period expired?

[chelsearae]

I thought it would end today but I was charged yesterday

[gavs82008]

@chelsearae 

What do you mean, was this a 7 day trial or a previous month of boost?

[chelsearae]

7 day trial sorry

[gavs82008]

@chelsearae 

To prevent any charges you needed to cancel the moment you realised you weren't going to keep it. 

The trial will automatically take payment unless you cancel before it expires. 

[RoyB]

@gavs82008 @chelsearae 

Wise words there - cancel in good time, and you will still get your 7 day’s trial.

And certainly, even though the free trial does indeed last the full 7 days, the billing cycle can kick in on day 6, so be very sure to cancel before that.