05-06-2022 20:06
I have been charged £5 for boost and I have cancelled it how can I get a refund? Online chat isn’t helpful
05-06-2022 23:17
@Anonymous User
When you Cancel something, what you are really cancelling is any further months of that service, so the month of Boost you have just paid for will continue until the end of that month.
And therefore no refund is applicable.
Or do you think there was some malarkey on Now’s part that stiffed you with a Boost payment that, even after reading all the small print, you think you shouldn’t have been charged for?
06-06-2022 10:26
@Anonymous User
To follow-up from @RoyB did you take out a free trial for Boost and forgot to cancel before the trial period expired?
06-06-2022 10:37
06-06-2022 10:39
@Anonymous User
What do you mean, was this a 7 day trial or a previous month of boost?
06-06-2022 11:46
06-06-2022 11:52
@Anonymous User
To prevent any charges you needed to cancel the moment you realised you weren't going to keep it.
The trial will automatically take payment unless you cancel before it expires.
06-06-2022 20:44
@gavs82008 @Anonymous User
Wise words there - cancel in good time, and you will still get your 7 day’s trial.
And certainly, even though the free trial does indeed last the full 7 days, the billing cycle can kick in on day 6, so be very sure to cancel before that.